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Customer Satisfaction Across Organizational Units This report examines customer satisfaction models for assessing the relationship of overall satisfaction with a product or service and satisfaction with specific aspects of the product or service for organizations having multiple units or subunits. It uses the newspaper and healthcare industries to illustrate its approach. Download a PDF version of this report here. |
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July 16-27, 2012 Media Executive Leadership Program Northwestern University Details here. |
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©2011 Media Management Center • 304 Fisk Hall • Northwestern
University • 1845 Sheridan
Road • Evanston, IL 60208-2110 phone: 847.491.4900 • fax: 847.491.5619 • email: contact@MediaManagementCenter.org |